Course curriculum

  • 1

    Welcome!

    • Ready to discover your superpowers?

    • What to expect

  • 2

    Learning Edge

    • Putting the self in self-care

    • Discovering your Learning Edge

    • Growing and Developing Leaders

    • How do you respond to change?

    • Your vision for your team's learning edge

    • Your individual employees' learning edges

    • Performance Feedback Process: Your employees should never have to guess how they are doing

    • Supervisor Spotlight: A Conversation with Amanda Williams

    • Chapter 1 Recap

  • 3

    Position and Power

    • Metaphors We Live By

    • Managing Up and Managing Down Part 1

    • Managing Up and Managing Down Part 2

    • Managing Up and Managing Down Part 3

    • Delegation: Getting work done through people Part 1

    • Delegation: Getting work done through people Part 2

    • Your Authentic Leadership Style

    • Values Exercise

    • Aligning your team's work with Mission, Vision, Values

    • Project Management

    • Performance Improvement Process/Plan

  • 4

    Culture: The container for our shared work

    • Uncovering your own culture

    • Organizational Culture

    • Group Norms: Explicitly state our shared culture

    • Addressing unhealthy team dynamics and behaviors

    • Navigating Conflict

    • Growing together, achieving together

  • 5

    Resilient Feedback Loops

    • Communication styles

    • Assume Positive Intent

    • Levels of Listening

    • Asking Powerful Questions

    • Feedback vs. Critism

    • Honesty - fear of hurt feelings/awkward/discomfort over standing compassionately in truth

    • Steps to Receive Feedback Effectively

    • Steps to Give Feedback Effectively

    • Nurturing Resilient Feedback Loops

  • 6

    Hiring and On-boarding

    • Hire slow, fire fast

    • Position Descriptions with Pizazz

    • Matrix to make hiring decisions

    • Orientation Plan

    • Every 90 Days Review

  • 7

    Managing Resources

    • Know your parameters and know your needs

    • Time, Talent, $$$

    • Budget transparency with your team

    • Know and understand

    • Values-based decision making